Terms and conditions
Prestige Car Insurance is highly successful and is considered to be one of the country’s premier insurance intermediaries. We are able to negotiate, on your behalf, directly with the UK’s leading insurers to guarantee you the most cost effective, high quality insurance policy tailored to meet your specific needs. We represent a number of insurers and undertake to comply with the Financial Services Authority code of practice for the selling of general insurance. Once we have confirmed our terms and conditions in writing, they will be deemed to be acceptable to you.
We have joined the quote detective network to ensure that customers who come to our site will always get the best quote from across the market. We may submit your details to partner sites if we believe we will not be competitive on a particular rate, these partners may then call you. This should give you the peace of mind that by logging onto our website you will always get the best price.
Our fast and friendly service saves you the confusion and inconvenience of obtaining comparative quotations - with an Prestige Car Insurance
insurance policy you are assured that we have negotiated the very best price.
POLICY CHARGES, INTEREST, FEES
Clients will not earn interest on money we hold for them.
Any interest accrued on these funds will be retained by us.
Client money will be held in a statutory trust account. No third party is permitted to hold or control client money in our account.
Adjustment and administration fees are charged for our professional services which are non refundable. Our current charges are as follows:-
INSTALMENT ADMINISTRATION FEE: £18
PROFESSIONAL ARRANGEMENT FEE FROM: £20
(new business and renewals)
CENTURION LEGAL COVER: £25
DUPLICATE CERTIFICATES: £10
POLICY ADJUSTMENT FEE: £25
DISHONOURED PAYMENT FEE: £25
CANCELLATION FEE: up to £75
In the event of a claim being made on the policy, any Instalments outstanding become due immediately.
*In addition, some insurers make their own small charges for these adjustments. Please note that should our charges alter from those confirmed, we will advise you.
CANCELLATION CHARGES:
We hope you are happy with the cover this policy provides. However, you have the right to cancel it within 14 days of receiving the covernote without giving any reasons. Your insurer will charge you a pro rata fee, subject to a minimum of £25 plus Insurance Premium Tax. In addition we will levy an administration charge of up to £75.
SHORT PERIOD CANCELLATION SCALE (Applies after 14 days)
Period On Cover Up To: | One Month | Two Months | Three Months | Four Months | Five Months | Six Months | Seven Months | Eight Months |
Premiuim Payable | 30% | 40% | 50% | 60% | 70% | 80% | 90% | 100% |
Please note, if you wish to cancel your policy, you must first call our adjustments department on 08707 707055. You may be due a refund for part of your premium as long as no claims have occurred during your time on cover. You must send us your certificate of insurance or a lost certificate declaration together with a letter confirming your cancellation request before we can cancel your policy. Cancelling your direct debit mandate does NOT cancel your policy. If you do not pay in full for your time on cover a debt recovery agency may be used to collect any money owing. Any costs incurred will be added to your debt. No refunds will be given on “short term” policies (which last for six months or less), limited mileage policies, or if a claim has been made or is pending. In the event of cancellation, we will deduct from the return premium a charge in addition to any commission we receive for arranging the policy with the insurer.
POLICY DOCUMENTS, CERTIFICATE OF INSURANCE, POLICY SCHEDULES AND KEY FACTS
On receipt of any of the above will you please read and check documents carefully. If any of the details are incorrect or not suitable for your needs please let us know at once. Failure to do this could mean that your cover is insufficient or incomplete and that a claim may not be successful or fully met.
RESPONSIBILITY FOR COVER
Customers are reminded that it is their personal responsibility, under the Road Traffic Act, to ensure that before using a vehicle on the road they are in possession of a valid cover note or certificate of insurance.
RENEWALS & DUTY OF DISCLOSURE
You are reminded that the duty to disclose all material facts (those facts which an insurer would regard as likely to influence the acceptance and assessment of the insurance) is a continuing duty. Therefore, we must be informed of any material changes affecting the policy since inception or since last renewal. If you are in any doubt as to whether certain facts are material, you should disclose them anyway. You should also keep a record, including copies of letters, of all information supplied for the purpose of the renewal of the policy. Insurers do not provide a period of grace in which to pay the renewal premium. This should therefore be paid before the renewal date so that appropriate documents may be delivered to you by that date. No obligation rests upon us to accept the renewal premium if paid after the renewal date.
COMPLETION OF PROPOSAL FORMS
Before you sign any proposal form for a new policy, a change of insurer at renewal of an existing policy or any adjustment to an existing policy, please ensure that all answers given are accurate and complete. This is especially important if the form has not been completed by yourself, or is computer generated. Please also ensure that you read the insurer's declaration on the proposal form, that you understand it completely and that you agree to abide by its terms and conditions before signing. Please remember that all insurers reserve the right to refuse to pay any claim, or impose additional terms if inaccurate or incomplete information is given, or if all relevant information is not supplied. If you are in any doubt as to what constitutes a relevant fact, please ask us for advice.
PAYMENT OF FEES AND SERVICE CHARGE
You are advised that the total price quoted to you may include a fee and/or service charge. These will be identified to you as separate to theinsurance premium and are non-refundable.
COMPLAINTS PROCEDURE
At Prestige Car Insurance we have a real commitment to Customer Care. Our intention is to be regarded as the company which puts the customer first. If you are unhappy with the service you have received then we have a clear procedure in place to resolve this as quickly as possible.
1. Call our number overleaf. In order to get the swiftest response it would help us if you can quote your reference number and, where appropriate ask for the person who you were previously dealing with.
2. In the majority of cases once you have clearly stated your problem it will be resolved straight away. If however, our initial response is unsatisfactory please ask for the Team Leader who will be able to conclude most problems for you. Failing this please speak to the line manager.
3. If you are still unhappy with our solution you may write to us at the address overleaf, addressed to the General Manager. All correspondence will be acknowledged within 5 working days.
4. If you are still dissatisfied once we have given our final response you may be able to refer your case to the Financial Ombudsman Service (FOS). This is an independent body that arbitrates on complaints on general insurance products. The FOS will only consider your complaint if we have written to you to
confirm our internal complaints procedure has been completed and, if you are a business that your turnover is below £1,000,000.
Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
London E14 9SR.
Telephone 0845 080 1800.
Fax 020 7964 1001.
The law applicable to this contract is in English which is the language of all communications. We are Regulated by the Financial Services Authority ( FSA ) under the company name Hyperformance Limited. Our Firm reference number is 307711.
You can check our name and status on the FSA website http://www.fsa.gov.uk/register or by calling 0845 606 123
